Workplace Dispute Resolution

Conflict & Dispute Resolution

Relationship & Team Building


Conflict Management Training

Terminations & Wrongful Dissmisal

Accessibility & Human Rights

Conflict Management Consulting

Staff & Management Conflict Coaching


Workplace Fairness Assessments

Workplace Conflict Mediation Solutions


Turning Points provides a timely, effective, confidential, and cost-effective way to resolve conflicts within the workplace. Employers and Employees can avoid the costs and time associated with prolonged, drawn-out disputes, court cases and expensive legal fees. Turning Points offers an alternative dispute resolution service that has proven effective. We help bring balance back to teams embroiled in disputes and address peer-to-peer and management-to-employee conflicts. We resolve conflicts such as Harassment, Inappropriate/Anti Social behaviours, employment contract disputes, and many others. If you are experiencing discord with your staff or within your workplace, Turning Points can help.  

relationship & Team Building

 Leaders become great  not because of their power but because of their ability to empower others

Staff & Management Conflict Coaching

This service provides individual employees with the tools they need to address a workplace conflict that is getting in the way of their ability to perform at their best. The individual will be heard, supported and challenged to rise to a solution-based approach.

Team Dispute Management

Imagine how much your workgroup could accomplish if it functioned as one unit. Turning Points works with you to transform your team into a cohesive, coordinated team. 

“When you’re at the edge of a cliff, sometimes progress is a step backwards.”

” Anonymous “

“You can’t shake hands with a clenched fist.”

Indira Ghandi

Employee Terminations & Wrongful Dismissal

Terminating employees is one of the many tasks a manager is responsible for executing; for most managers, however, the process and result are agonizing.

On the other hand, employees experience adverse effects on their well-being when they are on the path to parting ways with their employer.

The road to termination is painful for both parties and can escalate to the judicial system; this is financially and emotionally taxing.

With the right tools, most terminations can be managed internally in a non-confrontational manner leading to acceptable results.

Our Mediators Are ready to help

Accessibility & Human Rights Disputes

Turning Points will work to resolve conflicts that are related to Accessibility and Human Rights issues to avoid involvement with the Human Rights Commission. Mediation provides the benefit of dealing with the byproducts of the dispute, such as hurt feelings, misconceptions, assumptions, attitudes, etc. In many of these types of disputes, mediation can encourage personal transformation while simultaneously tackling socially important issues by challenging discriminatory policies and practices that profoundly impact the community at large.


TURNING POINTS believes in managing conflicts as they arise and providing tools and strategies to ensure that staff and managers are equipped with the necessary skills to manage and resolve workplace disputes. Please contact us to discuss how your organization would benefit from conflict management training.

Reach Out To Us

Give your Staff the skills, knowledge, and confidence they need to meet tough workplace challenges head-on. We will help you choose the appropriate training for your organization and tailor it to specific goals and needs.


The Beaches, Toronto, ON