Get To Know Us

We are a group of experienced , dedicated and passoionate mediators
who are committed to resolving conflict wherever it is found and providing
tools and training to help our clients move forward in life

30 Years Of Experience Improving Lives

Turning Points is a company designed to improve people’s lives by supporting them to deal with unresolved conflicts that negatively impact their overall wellbeing, through the provision of conflict mediation and conflict coaching services

Turning Points was created to increase accessibility to conflict mediation and conflict coaching services, as an alternative to the court system, which is financially and emotionally taxing.

The founder, Maritza Sanchez, has over thirty years of experience in the helping profession and ten years of experience in an Executive Director role, in which she gained tremendous insight about the nature of conflicts and the positive outcomes derived from confronting and dealing with conflicts.

In addition to the hands-on experience that Maritza has accumulated over the years, she has undertaken comprehensive conflict mediation training, Maritza is a full member of ADR  and the St Stephens conflict mediation program, the two most recognized mediation bodies for certification and training in Canada.

Our Mission

Our mission is to improve lives by transforming conflict

Our Team

Turning Point’s mediators are certified, well-trained professionals from a variety of backgrounds, who understand diverse life experiences. 

Team Leader

Maritza Sanchez

Maritza Sanchez has been in the business of helping people for over twenty years, initially as a social worker and for the past 14 years in the position of Executive Director for one of Toronto’s most reputable non-profit organizations.

As Executive Director, she has resolved workplace conflicts, instituted conflict resolution systems, and conducted conflict coaching.

Since 2017 Maritza has also been working as a volunteer community mediator. She has mediated landlord and tenant issues and familial conflicts in this role. In 2020 Maritza commenced her transition to entrepreneurship in the Alternative Dispute Resolution field and founded Turning Points Solutions, a company designed to provide confidential, timely and accessible dispute resolution services.

Her work as a senior leader in the non-profit sector and community mediator has provided her with tremendous insight into the nature of conflicts and the positive outcomes derived from dealing with disputes through a non-judgemental, confidential, and empowering process. 

In addition to the hands-on experience that Maritza has accumulated over the years, she has obtained comprehensive conflict mediation training. As a result, she is a qualified mediator (Q.Med) with ADR – Canada and a member of the ADR Institute of Ontario (Ontario’s professional association of mediators and arbitrators and other ADR practitioners). In March 2021, she obtained the Charter Community Mediator designation through the Ontario Community Mediation Coalition.

Maritza is also a certified Workplace Fairness Analyst with the Workplace Fairness Institute. She has a strong commitment and passion for making workplaces healthier.


Reach Out To Us

If you have any questions, or if you would like to discuss  a dispute or conflict ,  please contact us by phone or fill out the contact form below.

The Beaches, Toronto, ON